Cancellation & Refunds Policy

Last updated: 6 June 2026

This policy explains how cancellations and refunds are handled for event registrations purchased on http://heftn.com. By registering for any event on this Website you agree to the terms set out below.

This Website processes payments only for event registrations organised by Hindu Economic Forum Chennai. Memberships, donations, sponsorships, and stall bookings are not handled on this Website and are governed by separate arrangements made directly with Hindu Economic Forum Chennai.

Refund eligibility on a cancellation request received from a registered attendee is determined by the time of the request relative to the event date:

• More than 30 days before the event: 100% refund less applicable payment-gateway charges.
• 15 to 30 days before the event: 50% refund less applicable payment-gateway charges.
• Less than 15 days before the event: No refund.
• No-shows on the event date are treated as forfeitures and are not eligible for any refund.

Where an event-specific cancellation policy is displayed on the individual event’s registration page, that event-specific policy will override this default.

• If we cancel an event, registered attendees will be offered a full refund of the registration fee.
• If we reschedule or postpone an event, registered attendees may choose either to transfer their registration to the rescheduled date or to receive a full refund of the registration fee.
• If we materially change the venue (city / region) of an event, registered attendees may request a full refund.

If an in-person event is moved entirely to an online format (or vice versa) due to regulatory or force-majeure reasons, a registered attendee who can no longer attend in the new format may request a refund within seven (7) days of the change being announced.

• Payment-gateway charges levied by Razorpay are non-refundable and will be deducted from any approved refund amount, except in cases of cancellation initiated by us.
• Any add-on items shown as ‘non-refundable’ on the registration page (e.g., printed merchandise, kits) are not eligible for refund once dispatched or produced.

Registrations are personal to the registered attendee and are non-transferable unless explicitly permitted on the event’s registration page. Where transfer is permitted, a written request from the original registrant, signed and emailed at least seven (7) days before the event, is required.

To request a cancellation or refund, write to heftamilnadu@gmail.com with the following details:

• Full name and contact number used at registration
• Event name and date
• Razorpay transaction / payment ID
• Date and amount of the transaction
• Reason for the refund request
• Supporting documents or screenshots, where relevant

• Approved refunds are initiated within five (5) business days of approval.
• Once initiated, the amount is typically credited to the original payment instrument within five (5) to seven (7) business days, subject to your card-issuing bank or payment provider.
• Refunds are processed only to the original payment instrument used for the transaction. Refunds in cash or to a different account are not permitted.

For any clarification regarding this policy, contact us at heftamilnadu@gmail.com or +91 95667 57907.